Last updated: March 2026
Qwiqa collects information necessary to provide our WhatsApp Business AI service. This includes: • Business information provided during registration (business name, email address, WhatsApp number, bank details, product catalog) • Customer conversation data processed on behalf of merchant businesses (WhatsApp messages, order details, payment information) • Usage data including conversation counts, order volumes, and feature usage • Technical data including IP addresses, device information, and log data
We use the information we collect to: • Provide, operate, and maintain the Qwiqa platform • Process and respond to customer messages on behalf of merchant businesses • Send escalation alerts and business digests to merchants • Improve and personalise our AI responses • Process billing and subscription management via Paystack • Communicate with you about your account and our services • Comply with legal obligations
Qwiqa integrates with Meta's WhatsApp Business API. By using our service, you acknowledge that: • Customer messages are processed through Meta's WhatsApp Business Platform • Message data is stored in our Supabase database to enable conversation history and analytics • We do not sell WhatsApp message data to third parties • Message processing complies with Meta's WhatsApp Business API Terms of Service
We do not sell your personal information. We share data only with: • Supabase — database and authentication infrastructure • Anthropic — AI message processing (Claude API) • Paystack — payment processing • Meta — WhatsApp message delivery via Business API • Railway — hosting infrastructure All third-party providers are contractually bound to protect your data.
We retain your data for as long as your account is active. When you cancel your subscription: • Your business profile is deactivated • Conversation and order data is retained for 90 days then deleted • You may request immediate deletion by contacting us at hello@qwiqa.com
We implement industry-standard security measures including: • Encrypted data transmission (HTTPS/TLS) • Supabase Row Level Security ensuring merchants only access their own data • Secure API key management • Regular security reviews No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
You have the right to: • Access the personal information we hold about you • Request correction of inaccurate data • Request deletion of your data • Export your data in a portable format • Withdraw consent at any time To exercise these rights, contact us at hello@qwiqa.com
Qwiqa uses cookies and similar technologies for authentication and session management. We use Supabase Auth which sets secure session cookies necessary for you to stay logged in. We do not use tracking or advertising cookies.
Qwiqa is a business platform not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the dashboard. Continued use of Qwiqa after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your data, contact us at: Email: hello@qwiqa.com Platform: Qwiqa, Nigeria